Last updated: 2 November 2026<\/p>\n
These terms apply to tours booked on zelanos.com or directly with us by email, phone or WhatsApp. Please read them before you book. By completing a booking you accept them.<\/p>\n
Your contract is with P Group Plovdiv Ltd<\/strong> (\u041f\u0438 \u0413\u0440\u0443\u043f \u041f\u043b\u043e\u0432\u0434\u0438\u0432 \u0415\u041e\u041e\u0414), UIC 200806730, registered at 53 Rayko Daskalov St., Plovdiv, Bulgaria, operating as Zelanos Tours. Tour operator registration: \u0420\u041a-01-6501. Contact: info@zelanos.com<\/a>, +359 888 905 811.<\/p>\n Please follow the guide’s safety instructions and the rules of the places you visit, including dress codes at monasteries and churches. We may exclude a traveller whose behaviour puts others at risk, without a refund.<\/p>\n We are responsible for providing the services described in your booking with due care. We are not liable for losses caused by your own actions, by third parties not connected to the tour, or by events outside our control. Nothing in these terms limits your rights as a consumer under Bulgarian and EU law.<\/p>\n If something goes wrong, tell your guide at once so we can try to fix it on the spot, and write to info@zelanos.com<\/a> within 14 days after the tour. We reply within 14 days. If we cannot agree, you can contact the Bulgarian Commission for Consumer Protection (kzp.bg<\/a>).<\/p>\n These terms are governed by Bulgarian law. Consumers keep the protection of the mandatory laws of their country of residence.<\/p>\n","protected":false},"excerpt":{"rendered":" Last updated: 2 November 2026 These terms apply to tours booked on zelanos.com or directly with us by email, phone or WhatsApp. Please read them before you book. By completing a booking you accept them. Who you book with Your contract is with P Group Plovdiv Ltd (\u041f\u0438 \u0413\u0440\u0443\u043f \u041f\u043b\u043e\u0432\u0434\u0438\u0432 \u0415\u041e\u041e\u0414), UIC 200806730, registered at […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2626","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\tPrices<\/h2>\n
\n
Booking and payment<\/h2>\n
\n
Cancellation by you<\/h2>\n
\n
Changes or cancellation by us<\/h2>\n
\n
Pick-up and timing<\/h2>\n
\n
Documents and health<\/h2>\n
\n
Your responsibilities<\/h2>\n
Our liability<\/h2>\n
Complaints<\/h2>\n
Law<\/h2>\n