Last updated: 2 November 2026<\/p>\n
This policy explains what personal data we collect when you visit zelanos.com, contact us or book a tour, why we use it and what rights you have under the EU General Data Protection Regulation (GDPR).<\/p>\n
The controller of your personal data is P Group Plovdiv Ltd<\/strong> (\u041f\u0438 \u0413\u0440\u0443\u043f \u041f\u043b\u043e\u0432\u0434\u0438\u0432 \u0415\u041e\u041e\u0414), UIC 200806730, registered at 53 Rayko Daskalov St., Plovdiv, Bulgaria, operating under the brand Zelanos Tours. Office: 93 Evlogi and Hristo Georgievi Blvd., Sofia, Bulgaria.<\/p>\n For any privacy question or request, write to info@zelanos.com<\/a> or call +359 888 905 811.<\/p>\n We do not sell your data and we do not use it for automated decisions about you.<\/p>\n The site stores one small item in your browser to remember your cookie choice. Google Analytics cookies are set only if you click “Accept analytics”. If you choose “Only necessary”, no analytics cookies are stored. To change your choice, clear this site’s data in your browser and the cookie banner will appear again.<\/p>\n Some of these providers process data outside the European Economic Area, for example in the United States. Where they do, the transfer relies on the EU\u2013US Data Privacy Framework or on the European Commission’s standard contractual clauses.<\/p>\n If you booked through another platform (for example Viator or GetYourGuide), that platform also processes your data under its own privacy policy.<\/p>\n You can ask us to give you a copy of your data, correct it, delete it, restrict or object to its use, or send it to another provider. Where we rely on your consent, you can withdraw it at any time without affecting what we did before. Write to info@zelanos.com<\/a>; we reply within one month.<\/p>\nWhat data we collect and why<\/h2>\n
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\n \nWhen<\/th>\n Data<\/th>\n Purpose<\/th>\n Legal basis<\/th>\n<\/tr>\n<\/thead>\n \n You book a tour<\/td>\n Name, email, phone, number of travellers, pick-up hotel, booking details, special requests you give us; passport details only where a border crossing requires them<\/td>\n To run the tour you booked and contact you about it<\/td>\n Performance of a contract (Art. 6(1)(b) GDPR)<\/td>\n<\/tr>\n \n You pay<\/td>\n Payment is processed by our booking and payment providers. We do not see or store your full card number<\/td>\n To take payment and issue refunds<\/td>\n Performance of a contract<\/td>\n<\/tr>\n \n We issue invoices<\/td>\n Name, billing details, amounts<\/td>\n Accounting and tax obligations<\/td>\n Legal obligation (Art. 6(1)(c))<\/td>\n<\/tr>\n \n You contact us by WhatsApp, email or phone<\/td>\n Your name, contact details and what you write to us<\/td>\n To answer your question or prepare an offer<\/td>\n Steps before a contract, or our legitimate interest in replying (Art. 6(1)(b) and (f))<\/td>\n<\/tr>\n \n You agree to analytics cookies<\/td>\n Pages viewed, device and browser type, approximate location, collected by Google Analytics<\/td>\n To see which tours interest visitors and improve the site<\/td>\n Your consent (Art. 6(1)(a)), which you can withdraw at any time<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Cookies<\/h2>\n
Who receives your data<\/h2>\n
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How long we keep it<\/h2>\n
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Your rights<\/h2>\n